SysTrack Cloud Edition for Citrix Cloud Service Privacy Statement

Updated: May 24, 2018

 

 

General Information

Lakeside Software respects the privacy of our customers, business partners and other visitors and users of our websites and services. We recognize the need for appropriate protections and management of your personal information that you provide to us. We have established this document to assist you in understanding what personal information we collect and how that personal information is used by our cloud service.

 

The Lakeside Software Privacy Statement may be found at https://www.lakesidesoftware.com/privacy-statement.

 


What information doES THIS SERVICE collect?

SysTrack Cloud Edition for Citrix (the “Service”) is a data collection service that allows you to identify the behavior of systems, applications, users, hardware and other IT components to more effectively and efficiently serve your user community. We may receive personal information, including Account Information (defined below) and Customer Data (defined below) (collectively, “Your Information”).  Specifically, Your Information includes the following: 

Account Information

Account Information is any information collected by the Service when you register for Service portals or services, contact our sales and marketing or request technical or customer support services. For example, Account Information includes: your name, email address, street address, telephone number, company name, title, your portal user ID and account password (collectively, “Account Information”). 

Customer Data

Customer Data is any and all information collected and processed by our software in order to provide you with the reports, data and tools that are available in the Service. The Service collects this data on a regular and frequent basis.     Customer Data includes details about: your IT environment and the configurations and behavior of your applications and systems; your end users and their devices; and your end user’s use of systems, servers, applications, web history, URL access, networks and software. Usage Data may be tagged to your Account Information, Customer Data or other personally identifiable information, including information about individuals or their devices, such as their name, Internet Protocol (“IP”) Address, computer name and/or MAC Address. 

For example, Customer Data may include:

User Information: information about your end users, including names, emails, addresses, titles, organization information from your Active Directory. User Information may include information about how you group your users.

Configuration Data: data regarding the configuration settings for your IT environment, including information about your hardware, applications, software, networks and web browsers used by you and your end users.

Hardware Profile Information: information about your hardware including details about central processing units, networks, random-access memory (RAM), disks, graphic processing units (GPU), hardware and BIOS, peripherals, end user’s devices and firmware. 

Network Data: data regarding network configurations and the use of your networks, including information about browser information, WiFi networks, IP Addresses, latency, gateways, netmasks, proxy configurations and URL usage from your web traffic, history and browser configuration.

Resource Utilization: information about your use of resources in your IT environment, including commonly accessed IP addresses, applications and resources consumed by those applications, disk storage and IOPS performance data, network traffic and latency. 

Operating System Information: data about the Operating Systems used in your IT environment and used by your end users. Data may include information about operating system versions, configuration settings, update settings, drivers loaded, and Active Directory settings.

Application Data: information about the applications and web browsers used by your end users, including inventory and names of applications installed, details of application usage, latency, login events, system reboots, window focus state and title bar, site URL’s visited, data about user productivity trends (for example, when the application is idle, restarted or disconnected).

Error Information: data about technical malfunctions in your IT environment (including end user devices and applications). Error Information may include Windows error logs, information about which drivers are loaded, data tracking login times and information about reboots.

The Service also collects non-personal Customer Data. For the privacy policy pertaining to this data please reference http://community.lakesidesoftware.com/Community/Docs/SysTrack_Community-Privacy_Policy.pdf.

Customer Data Movement and Retention

§ The above data is collected on the computer endpoint and is stored both there and potentially sent to centralized master system databases in the cloud

§ Data is retained for as long as the Service agent remains on a given device, for up to a three year window, depending on data type

§ All “Right to be Forgotten” requests for data removal should start by removing the target device from collection (remove the Service agent)

§ Accepting the Terms & Conditions is consent to collect data including but not limited to what is mentioned above

§ Revoking data collection consent revokes use of the product